Frequently Asked Questions
About our online shop
What relationship does your online shop have with Against Breast Cancer, the charity?
Our trading company is a wholly-owned subsidiary of the charity itself. Unlike many other charities, we don’t outsource running the shop to anyone else. Instead, we prefer to manage it ourselves, to ensure that more of your money goes towards our vital research work.
How much of the money goes to support the work of Against Breast Cancer?
All profits from purchases made at our online shop go towards the work of the charity, including supporting the work of our research scientists at University College London.
Our ethics and environmental policies
Are your products ethically sourced?
Wherever possible, we’ll choose suppliers with verifiable ethical credentials. For example, the manufacturers of our handbags and jewellery have responsible and sustainable employment policies. No system is foolproof, but we have taken every reasonably precaution to ensure that everything you buy comes with no ‘hidden costs’ in terms of inappropriate working conditions.
What is your environmental policy?
Wherever possible, we have sourced products from suppliers with proven environmental credentials. For example, all our greetings cards carry the ‘FSC’ (Forestry Stewardship Council) logo, meaning that they’ve been sourced from appropriately-managed forests.
Delivery and availability
How quickly can you supply my order?
Orders are usually responded to within 3 working days, and despatched to arrive within 3-5 working days.
How much does delivery cost?
Standard service delivery is £4.99 to any UK mainland address, Northern Ireland (excluding offshore territories) and BFPO addresses. These charges cover packing, handling and delivery.
Do you deliver outside the UK?
We don’t have this facility at the moment, but are looking to offer it very soon.
Can I have a different billing and delivery address?
Yes. Our screens have this facility, enabling you to order a gift for someone and have it delivered at their home address, rather than your own.
What happens if my goods are out of stock?
If your item is unavailable we will contact you via phone or email and explain your options.
I want to know more about a specific product. Who do I contact?
Send us an email. Our dedicated online shop manager will be happy to help.
Can I order from you offline?
Yes. Call us on 01235 534211 with the item name and code, and your credit or debit card to hand and we’ll take your order over the phone.
Returns and cancellations
Can I return my purchase if I change my mind?
We are happy to refund your money or replace an item if you return it, if possible in the original packaging, with your customer advice note within 14 days of the date of receipt. Read our terms and conditions for full details.
Your information
Why do you need my personal information?
We ask for your email address and phone number in order to contact you with any queries relating to your order.
Will you pass my personal information to other organisations?
We will only pass on your information to other organisations if we have your consent to do so. Our terms and conditions have full details of our privacy policy.
Is my information safe on the Internet?
Your information is as safe ordering online as it is when buying goods in a shop. We use a secure server when you make a purchase or a donation via our website. We also ensure that your information is kept only for so long as is necessary for the purposes for which it is used.